Payment Policy
At Oxzyn Healthcare Private Limited, we are committed to maintaining transparent, secure, and compliant financial practices for all our international partners. As a trusted third-party manufacturer of nutraceuticals, pharmaceutical formulations, and skincare products, we work with global clients and ensure that all cross-border transactions are handled with clarity and professionalism.
This International Payment Policy outlines the terms governing payments made to Oxzyn Healthcare by clients located outside India.
1. Accepted Payment Modes
For international transactions, we accept payments exclusively through authorized banking channels in compliance with Indian foreign exchange regulations. Accepted methods include:
- International Bank Wire Transfer (SWIFT)
- Telegraphic Transfer (TT)
- Other RBI-compliant cross-border banking methods as mutually agreed
All payments must be remitted in the agreed invoice currency.
2. Currency of Transaction
Invoices for international clients are typically issued in one of the following currencies, as agreed in the commercial contract:
- USD (United States Dollar)
- EUR (Euro)
- GBP (British Pound Sterling)
- Any other mutually agreed foreign currency
The applicable currency will be clearly stated in the Proforma Invoice (PI), Commercial Invoice, or Purchase Agreement.
3. Payment Terms
Unless otherwise agreed in writing, standard international payment terms are as follows:
- Advance Payment: A specified percentage of the total order value is payable prior to production.
- Balance Payment: Remaining amount payable before dispatch of goods or against shipping documents, as agreed.
- For long-term or bulk contracts, customized credit terms may be mutually agreed upon and documented.
Production timelines commence only after receipt of the agreed advance payment.
4. Banking Charges & Transaction Fees
All international banking charges, intermediary bank fees, currency conversion charges, and transfer fees must be borne by the client unless otherwise agreed in writing.
Oxzyn Healthcare must receive the full invoiced amount without deductions.
5. Compliance with International Trade Regulations
All international payments must comply with:
- Reserve Bank of India (RBI) regulations
- Foreign Exchange Management Act (FEMA) guidelines
- Applicable international trade and anti-money laundering (AML) regulations
Clients may be required to provide supporting documentation for compliance verification where necessary.
6. Taxes, Duties & Import Regulations
All import duties, customs clearance charges, local taxes, and regulatory fees applicable in the destination country are the sole responsibility of the buyer.
Oxzyn Healthcare is responsible only for statutory taxes applicable within India, unless otherwise agreed in writing under specific trade terms (e.g., Incoterms).
7. Delayed or Failed Payments
In the event of:
- Payment delays beyond agreed timelines
- Partial remittance
- Failed or reversed transactions
Oxzyn Healthcare reserves the right to:
- Suspend production or dispatch
- Withhold shipment documents
- Impose applicable interest charges where contractually agreed
8. Refund Policy (International Transactions)
Refunds, if applicable, will be processed only under the following circumstances:
- Confirmed overpayment
- Order cancellation approved in writing prior to production commencement
- Manufacturing or dispatch errors attributable to Oxzyn Healthcare
Approved refunds will be processed through the original payment method. All associated bank charges will be deducted from the refundable amount.
9. Dispute Resolution
Any payment-related disputes must be communicated in writing within seven (7) working days of invoice issuance or receipt of goods.
All disputes shall be governed by the laws of India, and jurisdiction shall lie with the competent courts of Ahmedabad, Gujarat.
10. Contact Information
Oxzyn Healthcare Private Limited
B-1101, Titanium Business Park
Makarba, Ahmedabad – 380051
Gujarat, India
Email: info@oxzynhealthcare.com
Website: https://oxzynhealthcare.com
Oxzyn Healthcare Private Limited reserves the right to modify this International Payment Policy at any time. Updated versions will be published on our official website.
What information do we collect?
We collect information from you when you fill out an enquiry form.
When enquiring or registering on our site, as appropriate, you may be asked to enter your name, email address or mobile number.
What do we use your information for?
Any of the information we collect from you may be used in one or the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs)
- To improve our website (we continually strive to improve our website offering based on the information and feedback we receive from you)
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- To send periodic emails
- The email address or mobile number you provide while registration, may be used to send you information updates on services, products or places of partner merchants, in addition to receiving occasional company news, updates related to our companies developments.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
- To administer a contest, promotion, survey or other site feature.
Driven by Purpose. Backed by Experience. Built for Impact.
We implement a variety of security measures to maintain the safety of your personal information when you access your personal information.
Do we use cookies?
We do not use cookies.
Do we disclose any information to other parties?
We do not sell, trade, or otherwise transfer to outside parties your personal identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property or safety. However non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.
Third Party Links
Occasionally, at our discretion we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Online Privacy Policy
This online privacy policy applies only to information collected through our website and not to information collected offline.
Terms & Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability of governing the use of our website at https://oxzynhealthcare.com/terms-and-conditions
Your Consent
By using our website you consent to our privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
This policy was last modified on 03/05/2025
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below:
OXZYN HEALTHCARE
B-1101, Titanium Business Park,
Makarba, Ahmedabad 380051
Contact Email Address
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