Refund and Shipping Policy
Order Handling & Shipping
All orders are processed and shipped within 1–3 working days from the date of order confirmation. Delivery timelines may vary depending on location, logistics availability, or unforeseen maintenance activities. Once shipped, orders are typically delivered within 7–10 working days.
If you do not receive shipping updates, please contact us on WhatsApp at +91 92745 67931 or email info@oxzynhealthcare.com.
Returns, Exchanges & Replacements
Although we are confident you will love your Oxzyn Healthcare products, if you are not satisfied with your purchase, please contact us and we will assist you.
Return Policy
Wrong Item Delivered
Step 1 – Raise a replacement request within 3 days from the date of delivery at Email –info@oxzynhealthcare.com or on Whatsapp at +91 92745 67931 with the pictures of the wrong item delivered and your order ID.
Step 2 – Allow us 48 working hours to review your replacement request.
Step 3 – On reviewing your replacement request, we will send our courier partner to collect the wrong product delivered to you.
Step 4 – In case our reverse pick up service is not available at your location, we will assist you with an alternative option.
Step 5 – Once the product is picked up, the replacement product will be delivered within 3–5 working days, subject to stock availability. If the item is unavailable, a refund will be processed.
Item Damaged
Step 1 – Raise a replacement request within 3 days from the date of delivery at Email –info@oxzynhealthcare.com or on Whatsapp at +91 92745 67931 with the pictures of the damaged item delivered and your order ID.
Step 2 – Allow us 48 working hours to review your replacement request.
Step 3 – On reviewing your replacement request, we will send our courier partner to collect the damaged product delivered to you.
Step 4 – In case our reverse pick up service is not available at your location, we will assist you with an alternative option.
Step 5 – After pickup confirmation, the replacement product will be delivered within 3–5 working days, depending on stock availability. If replacement is not possible, a refund will be issued.
We will not be able to return/replace your products in the following cases
• Opened/ used/ altered products
• Original packaging (mono cartons, labels, etc) missing
• The return/ replacement request is generated after 3 days from the date of delivery
Order Cancellation
Refund Policy
Shipping charges on a purchase?
We offer FREE shipping on orders above the minimum order value, which may change from time to time. Cash-On-Delivery (COD) is also available. Shipping charges shown during checkout will be considered final.
Order Handling & Shipping
All orders are dispatched within 3- 5 working days. In case of maintenance, the shipping timelines may be affected. In case you don’t receive shipping information kindly contact us on Whatsapp at +91 92745 67931 or Email us at info@oxzynhealthcare.com
Although we are sure you would love your Oxzyn Healthcare, if for some reason you are not satisfied with the purchase please get in touch and we will make it right.
Wrong Item Delivered
Step 1 – Raise a replacement request within 3 days from the date of delivery at Email –info@oxzynhealthcare.com or on Whatsapp at +91 92745 67931 with the pictures of the wrong item delivered and your order ID.
Step 2 – Allow us 48 working hours to review your replacement request.
Step 3 – On reviewing your replacement request, we will send our courier partner to collect the wrong product delivered to you.
Step 4 – In case our reverse pick up service is not available at your location, we will assist you with an alternative option.
Step 5 – As soon as the wrong product is picked up from your location, we will ship your replacement product (depending on the stock availability or else we will refund).
Item Damaged
Step 1 – Raise a replacement request within 3 days from the date of delivery at Email –info@oxzynhealthcare.com or on Whatsapp at +91 92745 67931 with the pictures of the damaged item delivered and your order ID.
Step 2 – Allow us 48 working hours to review your replacement request.
Step 3 – On reviewing your replacement request, we will send our courier partner to collect the damaged product delivered to you.
Step 4 – In case our reverse pick up service is not available at your location, we will assist you with an alternative option.
Step 5 – As soon as the damaged product is picked up from your location, we will ship your replacement product (depending on the stock availability or else we will refund).
We will not be able to return/replace your products in the following cases
• Opened/ used/ altered products
• Original packaging (mono cartons, labels, etc) missing
• The return/ replacement request is generated after 3 days from the date of delivery
Order Cancellation
Shipping charges on a purchase?
We offer FREE Shipping on all orders above a minimum order amount, which is notified from time to time. We also offer Cash-On-Delivery. You should consider the shipping rates shown at the time of check-out to be final.
